Shipping & Returns Policy
**Shipping and Returns Policy**
Thank you for shopping at All-City Pro! We want to make sure your experience is as smooth as possible, so please read the following shipping and returns policy carefully.
**Shipping Information:**
1. **Processing Time:** Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and holidays.
2. **Shipping Methods:** We offer several shipping options to accommodate your needs, including standard and expedited shipping. The available shipping methods will be displayed at checkout.
3. **Shipping Rates:** Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping costs at checkout before completing your purchase.
4. **Delivery Time:** Delivery times vary depending on the shipping method selected and your location. Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.
**Returns and Exchanges:**
1. **Return Eligibility:** We accept returns and exchanges within 30 days of the delivery date. To be eligible for a return or exchange, items must be unused, in the same condition as received, and in their original packaging.
2. **Initiating a Return:** To initiate a return or exchange, please contact our customer service team at [contact email] with your order number and the reason for the return. We will provide you with further instructions on how to proceed.
3. **Return Shipping:** Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping service to ensure that your return reaches us safely.
4. **Refunds:** Once your return is received and inspected, we will process your refund within 3-5 business days. Refunds will be issued to the original method of payment used during the purchase.
5. **Exchanges:** If you would like to exchange an item for a different size, color, or style, please indicate your preference when contacting us for the return. We will do our best to accommodate your request, subject to availability.
**Damaged or Defective Items:**
If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.
**Contact Us:**
If you have any questions or concerns regarding our shipping and returns policy, please don't hesitate to contact our customer service team at [contact email] or [contact number]. We are here to assist you and ensure your satisfaction with every purchase.
Thank you for choosing All-City Pro!
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Feel free to customize this policy to fit the specific needs and requirements of your e-commerce website.
Thank you for shopping at All-City Pro! We want to make sure your experience is as smooth as possible, so please read the following shipping and returns policy carefully.
**Shipping Information:**
1. **Processing Time:** Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and holidays.
2. **Shipping Methods:** We offer several shipping options to accommodate your needs, including standard and expedited shipping. The available shipping methods will be displayed at checkout.
3. **Shipping Rates:** Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping costs at checkout before completing your purchase.
4. **Delivery Time:** Delivery times vary depending on the shipping method selected and your location. Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.
**Returns and Exchanges:**
1. **Return Eligibility:** We accept returns and exchanges within 30 days of the delivery date. To be eligible for a return or exchange, items must be unused, in the same condition as received, and in their original packaging.
2. **Initiating a Return:** To initiate a return or exchange, please contact our customer service team at [contact email] with your order number and the reason for the return. We will provide you with further instructions on how to proceed.
3. **Return Shipping:** Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping service to ensure that your return reaches us safely.
4. **Refunds:** Once your return is received and inspected, we will process your refund within 3-5 business days. Refunds will be issued to the original method of payment used during the purchase.
5. **Exchanges:** If you would like to exchange an item for a different size, color, or style, please indicate your preference when contacting us for the return. We will do our best to accommodate your request, subject to availability.
**Damaged or Defective Items:**
If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.
**Contact Us:**
If you have any questions or concerns regarding our shipping and returns policy, please don't hesitate to contact our customer service team at [contact email] or [contact number]. We are here to assist you and ensure your satisfaction with every purchase.
Thank you for choosing All-City Pro!
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Feel free to customize this policy to fit the specific needs and requirements of your e-commerce website.